How do I start?
Just sign-up for a free 14-day trial. We won't collect your credit card until you've determined DeerLab is the right product for you.
What happens after the 14-Day Trial?
After 14 days you will no longer be able to upload photos unless you subscribe to a monthly or annual plan.
Is there a discount for annual plans?
You bet! Most annual plans will give you a free trail camera (on us) which will save you between $100 and $230. You'll even get free shipping if you live in the continental 48 states. Note free trail cameras are for first time customers only.
Do I have to sign a contract?
DeerLab doesn't have contracts. If on a paid plan you will be billed month-to-month or annually, depending on the plan selected, and you can cancel at any time.
Can I change my plan?
Yes. Feel free to upgrade or downgrade at any time between monthly plans. If upgrading from a monthly plan to an annual plan DeerLab will give you a free trail camera if you have not received a camera before.
If I cancel my plan what happens?
If you stop a paid plan all stats and photos will be deleted from our system. While we would like to keep them we are on the hook for paying storage fees.
I don’t live in the US. Can I still use DeerLab?
Our weather services are worldwide so you should be good to go. If you're not sure weather will be pulled for your location we recommend starting a free trial and testing the service out. On a side not we have customers worldwide.
Is DeerLab seriously giving away free trail cameras?
You bet! We've partnered with Primos and Bushnell to give you some of the top cameras on the market. Just make sure you select either the annual Doe, Buck or Outfitter plan after or during your free trial.
Free shipping will be provided in the continental US. For Alaska, Hawaii, Canada and overseas customers we will contact you with shipping fees once we know your shipping location.
Do I have to pay sales tax for the free camera?
Customers in California, Kansas, Missouri, Oklahoma and Washington will be responsible for applicable sales tax. If you select a plan that includes a camera and you live in one of these states DeerLab will charge your card the appropriate sales tax. We wish we didn't have to, but unfortunately, we have to.
What type of payments do you accept?
We accept all the major credit cards including Visa, MasterCard, Discover and American Express.
Is my credit card information secure?
Definitely. Our payment processing goes through a third-party processor so we never store your credit card on our servers. The system has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. In layman terms that's the most stringent level of certification available.
Have any other questions?
Feel free to contact us anytime.